Our service - Your expert advice
Here you will find all important information about our customer service. For immediate assistance, we have collected and answered frequently asked questions.
How can we help you?
We look forward to hearing from you. Our customer service staff will be happy to help you with your product selection and with questions about ordering, shipping and much more. You can reach us by phone from Monday to Friday from 9am to 5pm, at other times also by e-mail.
Individual advice for our customers
Customer satisfaction is our top priority
That is why our qualified customer advisors with many years of experience personally take care of your concerns. With now more than 15 years of expertise, we are your expert for high-quality products in the field of labels and dispatch technology. We attach particular importance to individual advice, highest quality and fastest possible delivery.
Questions and answers
The most important FAQs for immediate help are listed below. If your question could not be answered, our customer service is available for your questions.
Questions about ordering
What are the shipping costs?
The amount of the shipping costs depends on the type of shipping. The standard shipping with DHL is free of charge for you. If the order is delivered to you by express shipping, costs of 15€ or 22€ will be charged (based on the delivery country Germany). You can find more information under shipping and delivery
How long does it take to ship the goods?
is carried out via DHL and will be delivered to you within 1-3 working days. The delivery is made from Monday to Saturday to your specified address or packing station. If you choose express shipping, you will receive the delivery within 24 hours. You can also pick up your order yourself at our company.
How can I pay?
We offer you the following payment options
: Paypal, invoice, direct debit, credit card (VISA, MasterCard) or cash payment for self collection.
I would like to return my merchandise. What should I do?
For the return
of product(s) please apply for a return slip. To do this, please enter the customer number and the document number, which you will find on the invoice, in our mask. We will then send you the return label by e-mail and you can print out the return label yourself and stick it on the parcel.
Questions about products
What does compatible mean?
Compatible labels are not the original product, but the labels are suitable for the label printer of the respective manufacturer. Compared to the branded product, compatible labels only differ in the significantly lower price with the same high quality.
What does permanent and removable mean?
Labels with permanent adhesive power stick to any surface. They are not so easy to remove and are particularly durable. Removable labels, on the other hand, can be removed from the substrate with little effort and without leaving adhesive residue.
Is it possible to test the labels?
We offer the possibility to order test strips. In our sortiment we have test labels for Dymo and test strips for Brother labels. On each of them there are 10 labels to try out directly on your label printer.
Questions about the customer account
How can I make changes to my account?
To make changes to your account, log in as usual with your email address and password. There you can view all data entered and change your entries.
I have forgotten my password. How do I get a new one?
Go to the login screen and click on "Forgot password?". Please enter your e-mail address afterwards. Within a few minutes you will receive an e-mail with a link where you can create a new password.